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Using Technology to Communicate with Our Deaf Community

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Language Line Solution Services

Captain then, now Chief Petersen, was contacted by a local company who offered video remote interpreting services. This service provides certified ASL interpreting services 24/7. The Fremont Police Department immediately contracted with the company and to date, continues to use this service on a regular basis.

The Language Line Solutions service is accessible to all FPD staff whether it is via cell phone, iPad, or desktop; this interpreting service is readily available day or evening. The Fremont Police Detention Facility also provides ASL services for those in custody. Our pre-booking and booking floor have the Language Line Solutions on desktops; the service is also available via an app for communication in the housing units. For those in custody who wish to communicate with someone outside of jail, we provide a private room in the visiting area which is equipped with communications via Sorenson Relay.

Highlights from CSO Jodi Goralczyk

One of my greatest passions is helping our Deaf community. Years ago, there was a collision that occurred in the late evening hours in the area of Washington Blvd and Paseo Padre involving a bicyclist. The bicyclist was conscious and breathing at the time of this incident, however, the involved party did not community with medical personnel and was transported to a local trauma center.

I responded to the trauma center to assist the officers. Upon my arrival, I was able to determine that the involved party was Deaf. Based on my findings, we (the medical staff and FPD personnel) were able to communicate with the individual to get the bicyclist medical treatment as well as obtain a statement of what caused the accident.

 Language Line Application