When to Call 911 or Text 911
There are many different times when 9-1-1 can help. Here are some examples:
- To get help for someone who is hurt.
- If you smell smoke or see a fire.
- If you see a crime in progress - a theft, robbery, or burglary.
- If you see someone hurting someone else - a fight, domestic violence, or an assault.
Never Call 911 as a Joke!
It is a criminal offense to report false crime. You should never call 9-1-1 to play a joke or just to see what will happen. When you are on the telephone making prank calls, somebody with a real emergency might not be able to get through, and help might not be sent in time. If you call 9-1-1 and hang up, we will call you back to see if you have an emergency. Plus officers will be dispatched to your address to check on you!
What to Do When Calling 911
- Tell the person who answers what is wrong
- Tell them your name, address, and telephone number
- Do not hang up until they tell you to hang up. They may have to ask you more questions. Speak Slowly Speak Clearly Stay Calm!
What You Should Know About 911 Calls
“What are you reporting?” In the City of Fremont, all emergency calls for 9-1-1 come into the Police Dept. If you need fire or medical help, we need to transfer you to our Fire Department.
“Where is help needed?” In the City of Fremont, we have Enhanced 9-1-1. This gives a display on a screen, very much like a computer screen, which gives us information about where the call probably comes from. We say probably because sometimes telephone company records haven’t been updated after a move. If a 9-1-1-call is made from a cell phone outside the Fremont area, you will receive CHP and they will transfer you to the City of Fremont. We do not receive addresses from cell phone callers. You will need to stay on the phone to provide the information.
What number should I call for a non-emergency?
Please call (510) 790-6800, option 3. The non-emergency line would be used for crimes that have already occurred and the suspect is no longer present, suspicious activity, and all other non-urgent matters requiring the assistance of a police officer or community service officer.
What should I do if I accidentally dial 9-1-1?
Stay on the line and let the call-taker know that you made an error. Hanging up will require Communications Center personnel to call you back until they get an answer on the line. This is considered a 9-1-1 disconnect and it is a top priority for police.
When can I file a report online?
If you are the victim of identity theft, a traffic accident, lost property, theft, hit and run, vehicle burglary, harassing phone call, or vandalism and you don't have suspect information, file your report online.